Direct support
Written complaints, account issues, and APK-related help are in one place
Dhaka messages; notes about bKash, Nagad, and Rocket help quick checks
l899 Support and official complaint reporting is easy
If you have a problem, don't delay. From l899 Support you'll get Dhaka-based help, clear contact details, quick responses.
Download APK See Help Center
4 steps to file a complaint
1. Gather information
User ID, time, and problem screenshots
2. Send the complaint
Write the issue clearly in a one-line message; main point
3. Receive
Support team usually provides initial reply within 30 minutes
4. Follow the solution
Most cases progress within 1 business day when followed
l899 Contact channel and response time
Response SLA
Initial acknowledgment arrives within 30 minutes; in complex cases updates within 24 hours.
Include time, device used, and where the problem occurs in your message
For Bangladesh users
Local users often send similar complaints from Dhaka, Chattogram, and Sylhet
If mobile network is slow, send a short message to open a ticket
Check Help Center first; it saves time
Account verification
If login issues, first verify your phone number and password
Install APK
Allow unknown sources before installing APK on Android
Payment note
Questions about bKash, Nagad, or Rocket? Keep the reference number handy.
Quick follow-up
Do not send multiple messages on the same issue; answer in one thread
External complaint path is also open
If not satisfied, you may request external review; keep ticket number and messages.
This does not erase the prior conversation; later you can show the same document to l899 Contact.
General questions
When I submit a complaint, how long until I get a
Typically, initial acknowledgment arrives within 30 minutes; on busy days, it can take up to 1 hour
What information helps speed things up?
User ID, screenshots, time, and what problem occurred are the most useful
Will I still get help after opening an account?
Yes, questions about login, APK, and contact are handled by l899 Help
Download the app, then get support
If problems arise, install APK first; then send the complaint directly to the l899 Support team
Download APK Read the l899 Help Center